Frequently Asked Questions
What is the emergency alert program?
The service allows you to sign up to receive emergency notifications on your cell, home and work phones and receive text and email messages.
Sometimes a notification will be sent only to a specific area, not City-wide. Therefore you may wish to also sign up to receive notifications that affect multiple
locations within the City of Beverly Hills such as your home, your business, and your child's school location.
The notification system enables the City, within one call or a few clicks of a computer mouse, to communicate with thousands of
residents, businesses and neighbors anywhere, anytime, via home phone, cell phone, business phone, or email address.
The system will be used to notify residents about imminent threats to health and safety. Public safety officials will send alerts
about emergencies such as severe weather, floods, gas leaks, or critical police activity.
Any message regarding the safety or welfare of our community would be disseminated using the emergency notification system. Examples
include: unexpected road closures; the need to evacuate buildings or neighborhoods because of earthquake, fire or other emergency in the City; or any
other situation that could impact the safety, property, or welfare of our residents.
Click here to register for this service.
Currently, all landline phone numbers are in the notification database. The City has provided a registration page for residents and businesses to provide additional contact information such as a cell phone, business phone or email address. It is our intention and hope that every residence and business in our City will be included in the notification database.
If you don't sign up, you will still receive notifications on your traditional home phone, but nowhere else.
The system is only as good as the information you provide. If your cell phone, work phone or email address changes, you must go to
your profile and update the information. The one exception is traditional landlines. If a traditional
landline changes to another landline number, that information will be automatically updated.
No, the information that you provide will be used for emergency purposes only. We will not give or sell your telephone numbers or
email addresses to any vendor or other organization.
Yes. The caller ID number for calls generated by the Emergency Notification System service is the City’s Disaster Hotline:
(310) 550-4680. In addition, every message will begin with a standard introduction.
Yes. The area code does not impact whether or not a call is made.
Yes, the system is able to send text messages and emails in addition to calling land and cell phone lines.
For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for No-answer and Call-waiting.
If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not
successfully go through, the system will stop attempting to call.
The system will continue to cycle through each and every communication device available until the message is delivered and confirmed
by the recipient. To confirm a phone message, you must listen to the entire message and then press 1.
It is important that every member of the household registers their contact information including cell phones, work numbers, and email
accounts. The system will stop calling communication devices once the recipient confirms the message, therefore every household member should
individually register their communication devices.
No, only residents and businesses of Beverly Hills are eligible for this service. Surrounding community members should inquire with their local
governments regarding the services they offer.